About Matt Gibbs

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So far Matt Gibbs has created 2 blog entries.

How well do you really understand your customers?

All businesses strive to satisfy their customers. But how does a business generate great satisfaction when customers expect to receive quality service or product, and notice only when it is not provided? Let’s take two industries recently discussed in J.D. Power reports: Airlines and Utilities. Dare to guess which one has a consistently higher customer Read More >

By | 2017-03-30T20:52:36+00:00 October 5th, 2016|Blog|0 Comments

How new friendships can transform an industry

A few months ago, I was introduced to a new friend by a mutual acquaintance. We discussed our shared interests, realized that we have many connections in common, had attended the same functions, but had never met. Although we work in different professions, we shared a deep interest in sustainability and environmental stewardship. We agreed Read More >

By | 2017-03-30T20:52:36+00:00 July 22nd, 2016|Blog|0 Comments